Can Accountability Increase The Confidence Of Zakat Payers?

Siti Noorbiah Md Rejab; Hairunnizam  Wahid; Salmy Edawaty Yaacob; Najahudin Lateh

Authors

Siti Noorbiah Md Rejab Senior Lecturer; Student
Hairunnizam Wahid Associate Professor
Salmy Edawaty Yaacob Associate Professor
Najahudin Lateh Associate Professor

Keywords:

Accountability, Integrity, Beliefs, Zakat Institutions, Malaysia

Abstract

This study aims to see the influence of accountability in zakat institutions on the trust of zakat payers. Does it have a significant impact on the trust of zakat payers in Malaysia or not? This study is qualitative by using documentation and observation methods. Findings show the governance effectiveness, reporting transparency and efficiency in the context of collection and distribution influence the increase in the trust of zakat payers. Thus, the study can provide input and indirectly increase trust and satisfaction by stakeholders. This study can also be a reference for the academy and researchers in the future in improving accountability in an organization or governance.

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Author Biographies

Siti Noorbiah Md Rejab, Senior Lecturer; Student

Academy of Contemporary of Islamic Studies, Universiti Teknologi MARA; Institute of Islam Hadhari, Universiti Kebangsaan Malaysia.

Hairunnizam Wahid, Associate Professor

Faculty of Economics and Management, Universiti Kebangsaan Malaysia.

Salmy Edawaty Yaacob, Associate Professor

Faculty of Islamic Studies & Institute of Islam Hadhari, Universiti Kebangsaan Malaysia.

Najahudin Lateh, Associate Professor

Academy of Contemporary of Islamic Studies, Universiti Teknologi MARA.

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