Analysing The Acceptance Of Fintech Services Among Tabung Haji Depositors

Authors

  • Amal Hayati Ishak Senior Lecturer
  • Fatin Azuahana Mohamed Degree Student
  • Dziauddin Sharif Senior Lecturer

Keywords:

Fintech, Services, Tabung Haji, THiJARI, Bank

Abstract

The adoption of fintech services pave way towards improved competitive advantage in banking industry. In tandem with the phenomenon, Tabung Haji embarks on electronic banking services via THiJARI, since early 2020.  Different from a typical bank fintech services, Tabung Haji offered a unique set of services, including the review of hajj registration status. Since THiJARI is a new service, this research is designed to analyse factors contributing to the acceptance of THiJARI, enabling continual improvements to take place to further attract the usage of the system in the future. For that purpose, adapting the Technology Acceptance Model (TAM), questionnaire surveys are distributed to Tabung Haji depositors. Based on 202 complete responses from THiJARI users, three variables are found to be significantly correlated with the acceptance of THiJARI, which are; perceived usefulness, perceived ease of use and social influence. The questionnaire reported 0.85 value of Cronbach Alpha reflecting on the robust reliability of the instrument. Findings from the data encourage the service provider to ensure a user-friendly interface of the fintech services whilst at the same time actively increase awareness of THiJARI among the depositors.

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Author Biographies

Amal Hayati Ishak , Senior Lecturer

Academy of Contemporary Islamic Studies Universiti Teknologi MARA, Shah Alam

Fatin Azuahana Mohamed, Degree Student

Academy of Contemporary Islamic Studies Universiti Teknologi MARA, Shah Alam

Dziauddin Sharif , Senior Lecturer

Academy of Contemporary Islamic Studies Universiti Teknologi MARA, Shah Alam

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Published

2021-11-21

How to Cite

Ishak , A. H. ., Mohamed, F. A. ., & Sharif , D. . (2021). Analysing The Acceptance Of Fintech Services Among Tabung Haji Depositors. Al-Qanatir: International Journal of Islamic Studies, 24(2), 28–36. Retrieved from http://al-qanatir.com/aq/article/view/367

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